Terms & Conditions

You must be a registered trader and be 18 or over to purchase goods from this website.

1. You can Order Products in the following ways:

  1. Online via this website
  2. Contacting your account manager via telephone or emailing him / her a completed order form.
  3. When you place an order for a product in any of the ways described above (“Order”) you are offering to buy it for the price stated, subject to these terms.

2. When you place your Order online we will send you an email to confirm that we have received it.

This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. Once we have sent the confirmation email we will then check availability and contact you with a further email. If the Product(s) is/are available and the details of the Order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Products purchased. If the Products are not available we will also let you know by email.

3. Vape Supplies may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion.

If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your statutory rights.

4. All new Orders are deemed separate and each is treated individually.

Price

1. The price for each product is shown on vapesupplies.com and excludes V.A.T at 20% – VAT does not apply on overseas sales.

2. We always try to make sure that the prices on our website and order forms are accurate but errors may occur.

If we discover an error in pricing of the products in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of re-confirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled). If an order is cancelled, any payment made for the products will be refunded in full.

3. You will be notified of estimated delivery costs automatically before you submit your credit card details, based on the delivery address you specify.

Some larger orders may require a bespoke shipping price. We will contact you with this price before completing your order.

4. Prices are quoted on our website in GBP (£) Sterling

Outside the UK your credit card company should exchange the amount charged to the currency of your country at the current rate but you may use the currency switcher provided on our site to estimate the price in your local currency. Please note that the ‘currency converter’ is only a guide and may not accurately reflect current exchange rates. Please note that both charges and refunds are in GBP (£) Sterling and we cannot be held responsible for any loss due to exchange rate fluctuations.

5. Non-EU customers are responsible for Import Duty/Tax in their respective countries.

Unfortunately we cannot advise you what these costs will be – please consult your local customs office for more information.

Payment

1. Customers must pay for their order before it is delivered. You can do so by direct bank transfer only.

Availability

  • We try to keep vapesupplies.com as up to date as possible but cannot guarantee that any particular product will always be available. If we can’t supply a product you will not be charged for it and we will refund or re-credit your account with the amount debited by us.
  • All offers are available while stocks last. If we are unable to supply a product you have ordered, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you the money you have paid for it.

Copyright

Vape Supplies does not give you any right or interest in any copyright or intellectual property rights in any product nor the right to copy them.

  • The copyright in www.vapesupplies.com and associated web sites and the content of all the software, web site and pages relating to the vapesupplies.com web site is owned by, or licensed to Vape Supplies unless otherwise specified and may not be used, copied or altered without our expressed consent.
  • Copyright extends to the design, look and feel of vapesupplies.com, all photographs on it and its marketing materials.
  • You may use vapesupplies.com for private and personal non-commercial use only – i.e. to view, copy and print portions of vapesupplies.com for the sole purpose of placing orders. The materials on vapesupplies.com may not be used for any other purpose.
  • Vape Supplies does not make any warranty or representation in respect of any other trade mark and the trade marks of the brands featured on vapesupplies.com.

Privacy and Data Policy

  • Vapesupplies.com makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998.
  • When you place an Order, we may ask you for certain information and you may submit personal data to vapesupplies.com (for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use.This information will be kept securely in accordance with our internal security policy and may be used to:
    1. process your order
    2. provide you with an up to date, efficient, and reliable service
    3. open and run your account
    4. administer prize draws
    5. provide a more personal shopping experience.
  • By making an order and submitting your data you agree to this use.
  • We will never collect sensitive information about you without your explicit consent.

Marketing Communications

  • If you have ordered products from the vapesupplies.com web site before it is possible that we have this information already and it is being used to contact you about offers, events, items or related activities that you may find useful.
  • If you are an existing customer we will continue to keep you informed unless you tell us not to.
  • If you are a new customer we will give you the choice (for example once you have placed an order) whether or not you want us to contact you about future offers, events and new products or related activities that you may find useful. We will not bombard you with emails, but we’d like to keep you informed of the developments on www.vapesupplies.com.
  • We do not sell, trade or rent your personal information to other companies.
  • Vapesupplies.com  will not send you any marketing emails or pass your information on to third parties unless you give us your consent, or unless we have it already.Cookies
  • In Order to improve our service and vapesupplies.com we may use a device known as a ‘cookie’. Cookies are a means by which information relating to your Internet activity (such as whether you have visited vapesupplies.com before) is recorded on your hard drive and used by us to improve vapesupplies.com and the products and services available to you.
  • If you do not wish for us to use cookies when you use vapesupplies.com please adjust your Internet browser settings to not accept cookies. Your computer’s help file should tell you how to do this.

Your Privacy

If you have any questions or comments about privacy or the vapesupplies.com privacy policy, or if you already have submitted information that you do not wish us to have or if you think that vapesupplies.com has cookies or data about you that you don’t want us to use or that is incorrect please contact us at the address below or email (at support@vapesupplies.com ) and the information will be corrected as soon as possible or removed from our database as you request.

Refunds

  • We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
  • We will try to attend to all returns as soon as practically possible.

Unwanted Products

  • Our policy is to ensure that you are satisfied every time you place an order with vapesupplies.com. If you are unhappy with an item when you receive it or if you simply change your mind please return it, with the despatch note, unused, having taken reasonable care of it and complete with packaging and all components, for a full refund within 7 days.
  • We will make the refund directly to the credit/charge card used to place the original order within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.
  • You will have to pay for the return postage of the Products.
  • Please note that shipping charges are non-refundable.

Faulty Products

  • We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us at the postal address below within 7 days of receipt.
  • In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.
  • Please note that the shipping service you use to send the products back should be suitable for the value of the item. We will not refund extra postage charges for next day courier services.
  • For help with items later than 7 days after your initial purchase please email us for more information.
  • This does not affect your Statutory Rights.